Cancellation & Refunds

At Her Style Mate, we strive to provide the best shopping experience for our customers. Please read our cancellation and refund policy carefully before making a purchase.

1. Order Cancellation

Before Shipment: You can cancel your order within 24 hours of placing it. Once the order is processed for shipping, cancellations will not be accepted.
After Shipment: If your order has already been shipped, it cannot be canceled. However, you may be eligible for a return after receiving the item (refer to our return policy).

To request a cancellation, please contact us at 📧 support@herstylemate.com with your order details.

2. Refund Policy

We offer refunds under the following conditions:

a) Eligible Refunds

If you receive a damaged or defective item, you must contact us within 48 hours of delivery with clear photos of the product and packaging.
If you receive the wrong item, we will arrange a replacement or refund.
If the item is out of stock after you place an order, we will process a full refund.

b) Non-Refundable Items

Items purchased on final sale or clearance.
Customized or personalized items.
Used or worn products that are not in their original condition.

3. Refund Process

Refunds will be processed to your original payment method within 5-7 business days after approval.
Shipping fees are non-refundable, except in cases where the item received is damaged or incorrect.

4. How to Request a Refund

To initiate a refund request, please follow these steps:

Email us at 📧 support@herstylemate.com with your order number and a detailed reason for the refund.
Attach clear images of the product (if applicable).
Wait for our confirmation before sending the item back (if required).

5. Contact Us

For any questions regarding cancellations or refunds, feel free to reach out:

📧 support@herstylemate.com